01
Forecasting
Find the forecasting method that works best for each area.
Prescio compares different methods with what actually happened in the past. It recommends a suitable approach while leaving the final choice with your planning team.
Prescio
Workforce Capacity Planning Software
Plan further ahead. See issues sooner. Test your options. Act with confidence.
Prescio brings your core forecast, planned changes and alternative scenarios together in one long-range view. See how each assumption affects demand, staffing, capacity and cost—so you can address problems earlier and build a more efficient, achievable workforce plan.
The Planning Challenge
Keep everyone working from the same plan.
Forecasts, budgets, change programmes and people plans are often kept in different places. That makes it difficult to see whether they still agree.
Prescio brings them together in one clear view. You can see what has changed, why it changed and what it means for your customers, your people and your budget.
What Prescio Brings Together
One long-range view of demand, workforce, delivery and cost.
02
Planning for Change
See how planned changes could affect the workload and the people needed.
Add automation, channel changes and other plans without losing the original forecast. See when the benefits should arrive and what happens if they are late or smaller than expected.
03
Planning Multi-skilled Teams
Plan the way operational teams actually work.
Plan teams that support more than one type of work. See which areas are creating pressure without pretending every person belongs to only one queue.
04
Planning Different Types of Work
Apply the right planning method to each workload.
Use the right calculation for calls, back-office work and concurrent chat. Prescio turns each type of demand into a clear people requirement.
05
Workforce Changes
Model how capacity really changes over time.
Add recruitment, leavers, training time, temporary staff and internal moves. See when those changes will genuinely affect capacity.
06
Delivery Commitments
Turn changes in the plan into clear actions with owners and review dates.
Prescio surfaces the actions and dependencies needed to deliver the plan. Assign an owner, set a date, show whether each commitment is on track and review progress regularly using a simple red, amber and green status.
07
Comparing Scenarios
Compare different possibilities before changing the agreed plan.
Try different forecasts, timings and workforce choices in a safe copy of the plan. Compare the results before deciding what to adopt.
08
People & Budget
See whether the people plan and the budget support each other.
Bring the work, available people, planned actions and budget together. Spot future shortages, surpluses and affordability concerns early.
09
Plan versus Actual
Compare the plan with what really happened.
Review actual demand, handling time and service performance against the approved plan. See where results are moving outside the expected range.
10
Leadership View
Give leaders a clear view of what needs attention.
Bring together the most important pressures, risks, commitments and choices. Create a clear summary that can be shared with leaders.
Questions Prescio Helps Answer
See what could change—and what you may need to do.
What happens if a planned benefit arrives late?
What if fewer customers move to self-service?
What if the work left for people becomes harder?
When might we have too few—or too many—people?
Does the budget match the number of people we need?
Are the actions needed to deliver the plan still on track?
Inside Prescio
Take a look around the model.
These screens use prepared demonstration data. They show how Prescio brings the different parts of the plan together; they do not represent a real client.
Implementation & Pricing
Simple annual pricing, with help to get started.
We work with your planning team to set up Prescio properly, bring in the agreed data and check that the starting position makes sense. The implementation price depends on the size and complexity of the model.
A Practical Return Threshold
Prescio does not need to find a large saving to cover its cost.
Using an illustrative fully loaded workforce cost of £40,000 per FTE, the £24,000 annual subscription is equivalent to 0.6 FTE across a year. Including typical implementation, first-year break-even is approximately 0.8–1.0 FTE.
- Annual subscription
- 0.6 FTE
- Typical first year
- 0.8–1.0 FTE
- Monthly equivalent
- £2,000
That return could come from a combination of:
- avoiding or delaying an unnecessary hire;
- reducing persistent excess capacity;
- planning recruitment, redeployment or attrition earlier;
- reducing overtime, contractor or service-failure costs; or
- challenging an efficiency assumption before it reaches the budget.
This is an illustration, not a guaranteed return. A business case should use your own workforce costs, risks and agreed measures of value.
Prescio Professional
£24,000 per year
Excluding VAT. Annual subscription.
- Implementation typically £7,500–£15,000
- Founding Customer Programme: £18,000 per year for up to five early customers
- The optional Scheduling add-on is priced separately
- Extra business areas, integrations and consultancy are priced separately
Security & Support
Your data is kept separate, access is controlled and help is available.
Controlled access
People only see the parts of Prescio and the client information they are allowed to use.
Separate client data
Each client's operational information is kept separate within Prescio.
A record of key activity
Sign-in and important administrative activity is recorded.
UK business-hours support
Standard support is available Monday to Friday, 09:00–17:00 UK time, excluding public holidays.
We can provide more detailed security, data and support information as part of the buying process.
Optional Scheduling Add-on
Build practical shift plans without a separate WFM system.
For teams that do not have workforce-management software, Prescio can also help turn the staffing requirement into a workable set of shifts and weekly patterns.
What the Scheduling add-on does
- Uses the staffing requirement already calculated in Prescio
- Works with your approved shifts, breaks and weekly patterns
- Respects working-hour and shift restrictions
- Recommends how many of each shift pattern are needed
- Shows how closely the suggested plan covers demand across the week
The add-on creates an anonymous team-level shift plan. It does not assign named employees, manage leave or replace day-to-day employee rostering.
Frequently Asked Questions
Practical answers about Prescio.
What it is, who it is for and what you need to get started.
What is Prescio?
Prescio is workforce capacity planning software. It brings forecasts, workforce plans, budgets and planned changes together so you can understand your longer-term staffing position and make decisions before problems become urgent.
Who is Prescio for?
Prescio is for workforce planners, operational leaders, finance teams and change teams in contact centres and service operations. It is particularly useful when long-range plans are spread across spreadsheets or different teams are working from different assumptions.
What are the benefits of workforce capacity planning?
It gives you more time to respond. You can identify future staffing gaps, understand the cost of different choices, plan recruitment or redeployment earlier and test whether expected efficiencies are realistic before they are committed to the plan.
What information do we need to use Prescio?
The starting point is normally a demand forecast, information about your current workforce and the assumptions used to calculate staffing requirements. Budget, recruitment, attrition and planned change information can then be added where it is available. We agree the exact requirements with you during implementation.
Does our information need to be perfect before we begin?
No. Prescio makes assumptions visible, so gaps and uncertainties can be identified rather than hidden inside a spreadsheet. We establish an agreed starting point and improve the plan as better information becomes available.
Does Prescio replace our WFM system?
No. Prescio focuses on longer-range workforce and capacity decisions rather than day-to-day employee scheduling, adherence and intraday management. It can work alongside your existing WFM system. An optional team-level Scheduling tool is available if you do not have one.
Can we test different scenarios and planned changes?
Yes. You can compare alternative assumptions and layer planned changes over the core forecast to see how they affect demand, staffing requirements, capacity and budget over time.
What can we do with the finished plan?
You can review the position through charts, tables and leadership reporting, compare options and track the commitments needed to keep the plan on course. Key information can also be exported for wider use.
What is included in the annual subscription?
The annual subscription includes access to Prescio, product updates and standard UK business-hours support. Initial implementation, the optional Scheduling tool and any additional integrations or consultancy are priced separately.
Why Prescio
Built to support planners, not replace them.
Your planners know the operation and remain in control of the choices they make.
Prescio brings their work together and makes the plan easier to understand, explain and update. It works alongside scheduling and day-to-day workforce management systems.
A clearer plan. Shared assumptions. Actions people can own.
See Prescio
See Prescio in action.
We use prepared example data to show how Prescio works from forecast through to workforce, budget, actions and reporting. The demonstration explains the product; it does not model or predict your organisation's results.